Refund & Cancellation Policy

Last Updated: December 2025

1. Introduction

Welcome to Tasleem Zone. We are a marketplace platform connecting customers with various independent stores and sellers. We strive to ensure a seamless shopping experience. However, because you are buying from third-party sellers, return and refund policies may vary depending on the specific store.

2. Store-Specific Policies

• Check Before You Buy: Each store on Tasleem Zone sets its own return and refund rules. We strongly encourage you to review the specific store's policy listed on the product page before making a purchase.

• No Returns: If a store explicitly states "No Returns" or "Final Sale" for an item (e.g., food, customized goods, or hygiene products), Tasleem Zone cannot enforce a return unless the item arrived damaged or incorrect.

3. General Return Conditions

For stores that do accept returns, the following general conditions apply unless stated otherwise by the seller:

• Items must be returned within 14 days of receipt.

• Items must be unused, in original packaging, and in the same condition as received.

• Proof of purchase (Order ID from the Tasleem Zone App) is required.

4. Guaranteed Refunds (Buyer Protection)

Tasleem Zone will intervene and guarantee a refund in the following specific situations, regardless of the store's individual policy:

• Item Not Received: You paid for an order that was never delivered.

• Damaged/Defective: The item arrived broken or non-functional.

• Wrong Item: You received a product significantly different from the description or photo.

5. How to Request a Refund

1. Contact the Store: First, attempt to resolve the issue directly with the store via the Tasleem Zone app.

2. Open a Dispute: If the store does not resolve the issue within 48 hours, contact Tasleem Zone Support.

3. Review: Our team will review the case. If the claim is valid, a refund will be initiated.

6. Refund Processing Time

• Once a refund is approved, the amount will be credited back to your original payment method (Thawani / Credit or Debit Card).

• Please allow 5 to 14 business days for the funds to appear in your bank account, depending on your bank’s processing times.

7. Contact Us

For disputes or questions regarding this policy, please contact Tasleem Zone support:

• Email: info@tasleem.zone

• App Support: Navigate to the "Help & Support" section in the Tasleem Zone App.